Thank you, Kantbe, your suggestion is a good one. If someone needs assistance or has a question, please send a note card to the directors. That gives us time to look up the information requested and then get back to that person with it.
In all fairness, I did see Annie answering some of Matt's questions in the group chat, but I do think she directed Matt to the forum, as she said, so he could get more details on the rule changes. We have had quite a few in the years since he last competed. I would not have been able to name them all off the top of my head without referencing them.
I told Annie at the time, I would get Matt in IM to try to assist him. My first order of business was to get his account squared away. While I was working on that, he pressed Annie in the group for more answers. She did answer him as best she could. Matt was not ignored. I was successful in getting Matt's original account in working order and he was able to sign up for the competition. In my book, that was success!
I would like to note, all surfers signing up to compete in our competitions should be familiar with our current Event Rules. They may be found at the SLSA website at the following page:
http://wiki.surfslsa.org/index.php?title=Event_Rules
Thank you and Happy Surfing Everyone!